Hyatt Regency Savannah

Susi Spataro

5 out of 5 stars★★★★★

We stayed 3 days on the 6th floor. The view was beautiful. The services were amazing. I especially want to thank Leland. If you stay here I suggest that you go to the Sun Deck and also go to the area beyond the bar that has the beautiful, beautiful view. Our bartender had a great personality and sense of humour. The rooms were good, just nothing spectacular. We could not get our air conditioning to go below 71. This wouldn't necessarily bother most, but we like it cooler.

Kristen (Gypsy Monkey)

4 out of 5 stars★★★★☆

We enjoyed our stay at the Hyatt Regency Savannah. The location is excellent, the property was clean, and the river view was beautiful. We also appreciated how quiet the hotel was in the evenings, along with the very comfortable beds and strong AC. The complimentary coffee and water downstairs were a nice touch, and the staff was friendly throughout our stay. There were just a few areas where communication and maintenance could be improved. It wasn’t very clear what amenities were included with our stay — for example, we only later found out about the $5 daily market credit. We also noticed that some guests had the breakfast buffet included, while others did not, and the buffet itself seemed a bit overpriced. Housekeeping was inconsistent one day and did not arrive until around 5–6 PM, and our room was not restocked with coffee or cups afterward. Our bathroom in Room 220 also had some visible water damage that could use repair. Additionally, the escalator seemed to work intermittently during our visit. Overall, we had a pleasant stay and appreciated the comfort and location of the hotel. We just wanted to share a few small improvements that could make the guest experience even better.

Paris Jackson

3 out of 5 stars★★★☆☆

Overall, I had a great 4-night stay at the Hyatt Regency while attending a work conference. The hotel was beautiful, very clean, and definitely gave a luxury feel. The rooms and common areas were well maintained, and I enjoyed my overall experience. The biggest downside was the valet parking and checkout process. The valet system was extremely overcrowded, and I think the hotel could improve how it handles vehicle requests during busy checkout times. I also had an issue when my visitor used valet parking. I simply wanted to pay for my visitor’s parking with a separate card instead of having it charged to my room because my employer was covering my room expenses. Unfortunately, when I went to the front desk, an employee named Tequila was rude, unhelpful, and kept sending me to other people instead of trying to resolve the issue and listening to me speak, as I was trying to explain her my situation. It left both my friend and me feeling frustrated and stressed. Thankfully, Shantira from the motor/valet department completely turned the experience around. She was professional, patient, and genuinely wanted to help. She quickly understood the situation and made sure everything was handled correctly. I also want to recognize the front desk employee who is a member of Sigma Gamma Rho (I unfortunately don’t remember her name). She stepped in to complete the computer portion and helped get everything resolved so we could begin our 4-hour drive home without any further delays. Because of employees like Shantira and the front desk employee my overall experience remained positive. Hyatt Regency has a wonderful property, but there is definitely room for improvement with the valet system and ensuring all front desk staff provide the same level of customer service.