The Cotton Sail Hotel Savannah, Tapestry Collection by Hilton

Kate Ledford

3 out of 5 stars★★★☆☆

First off, the staff was excellent. Everyone was friendly and the gentlemen at valet was very helpful and attentive. The location of the hotel was also a major plus, love being able to walk out right onto the river and have access to the bars and restaurants. The room, however, was not the best compared to other Hiltons I’ve stayed in. The floors were dirty, they need to sweep more. And what really upset us was when we lifted up the comforter, it was filthy. It seemed to have mold in it. They immediately fixed it, however, it left a bad taste in my mouth that I won’t soon forget. So, good location, good staff, not pleased with the rooms.

Sarah G

3 out of 5 stars★★★☆☆

Fell in love with this hotel after our first stay, decided to come back 2 years later. The level of hospitality seems to have downgraded. The room was beautiful with a river view, but the cleanliness of the bathroom wasn’t what you’d expect from Hilton. Cracked tile floors and wall stains. Upon check-in, the valet asked us to Venmo $60 for parking. Then at checkout, we were charged $90 for valet parking. There was no manager on duty and we were told the manager would call us to discuss. We never heard anything. The hotel seemed short staffed with only one valet and one front desk person at a time. Lines and wait times became long. Despite all of this, we still love the hotel and actually considered hosting our wedding reception here, but after 4 phone calls and numerous emails, we were unable to get in touch with any managers or sales team. Sadly, we’ll be going elsewhere. Overall, this hotel WAS great and still could be. It’s beautiful, comfortable, and in a great location.

Dallas Moseley

5 out of 5 stars★★★★★

Reasons to stay at this hotel: Central to basically everything in downtown/historic Savannah. The balcony overlooking the river is beautiful. It has a rustic feel to it while still being modern. The water pressure in the showers is amazinggg. The AC works like a dream! (In Savannah, you'll need it.) The staff are all really friendly and the valet is a pretty cool guy who offers helpful suggestions of places to go if you need them.

Chris Servia

3 out of 5 stars★★★☆☆

Nice hotel well positioned for fun in the Savannah historic district. Elevator access to the Riverfront and to Bay Street. GPS had difficulty describing the right way to reach the front door. There is no information about saving money by self parking in the Whitaker public garage. And their online checkin system informs you that your room is ready when it apparently is not and you have to wait hours before returning to check in later. We were informed that "the system just does that" even though it is incorrect in notifying you that the room is ready. Absolutely beautiful river view from our room. Really enjoyed our visit.