SpringHill Suites by Marriott Savannah I-95 South

Alysha Fruits

3 out of 5 stars★★★☆☆

It was a "good enough" hotel to stay in for one night... but I'd stay somewhere else next time. If you decide to stay here, try not to get hurt in the hotel! Overall, it was okay and we made it to our next destination. The rooms were clean enough, but I did wear my sandals in the shower because there was a bit of hard water build up in the shower and lots of water stains on the glass door, so I'm not sure how many times people have showered since that had been cleaned. The rest of the room was fairly clean, but not exceptionally. Unfortunately while we were getting ready to check-out of the hotel and get back on the road, my friend injured herself and had a gash that wouldn't stop bleeding. I ran down to the front desk and asked if they had any bandaids, and the front desk staff was struggling to find any. (As a retail manager myself, that is concerning, and your employees should always know where to find a first aid kit for themselves at work.) One staff member kindly told me no, and then another thankfully found one. My friend put the bandaid on, and we tried to continue getting our stuff together to get checked out, but she quickly bled through the little bandaid they had given me, so I ran back out to try to see if I could find a better bandaid anywhere else to just get us on the road. I ran into one of the housekeepers on our floor, so I just asked her if she knew if there were any first aid kits anywhere in the hotel, thinking she might have a separate one with their cleaning supplies or something like that. I guess she had been at the front desk when I had asked them for a bandaid as well, because she demeaningly told me "Child, that bandaid they gave you is all they have. We don't have a first aid kit anywhere" and laughed at me, meanwhile my poor friend is sitting there soaking up all of her blood in tissues trying to avoid getting it all over the carpet and the towels for housekeeping to have to clean later. At the end of the day, it wasn't an emergency and I wasn't just trying to get free things that the staff clearly doesn't even have enough of for themselves, so I went across the street and bought a first aid kit from the gas station. HOWEVER, not even ONE of the THREE staff members I talked to asked if everyone was okay. I guess they just assumed we'd call 911 if we really needed help, but from a liability standpoint, I'd think they'd at least want to be aware of what's going on.

DJ Jiles

5 out of 5 stars★★★★★

Good little hotel right off I-95. I gave 5 stars overall but only 4 for the room because even though the room had a small issue the staff made up for it. The front desk girl was very friendly at check in and went out of her way to make sure we were happy. The room was pretty good overall. It was nice and clean, the bed was made perfectly, the bathroom was spotless, the TV worked good. When we checked in the room smelled a little stale like it needed to be aired out. I went down to the front desk and told the clerk. She offered to move us to another room but it was late at night, we had already gotten unpacked, we were hungry, we just wanted to get something to eat after being on the road all day and we were tired so I told her the smell wasn't that bad and we would stay there if they had something I could use to take the take smell away. She gave me a bottle of citrus smelling stuff that wasn't over powering that I sprayed in the room and around the edges of the baseboards and under the AC. It made the room smell a lot better. We slept great. The bed was very comfortable and made up perfectly. We had breakfast the next morning before heading home. It was your typical free breakfast but the waffles and sausage were very good. When I went to check out I told the girls at the desk what happened and it just happened to be the general manager. She was super nice and apologetic, very concerned about our stay and offered to comp our room for the night. It's not often this happens anymore. It was refreshing that they cared enough to take care of us not once by offering a new room after checking in but also offering another solution to take care of the issue and then by giving us our room for free for the night which I didn't even ask for. We will keep this place on our list for the future. If we are going back up I-95 again anytime soon we will stay there again. Great Southern Hospitality!!