3.4★★★★☆
ROACHES AND 100% NO REFUND POLICY!!!! Currently sitting in their parking lot after traveling 7 hours and having dinner with family friends to find the room we booked is infested with roaches. Bugs that scattered when we flipped on the lights and crawling on the floors and walls. I couldn’t even catch the largest ones on camera! We already checked in to find it was falsely advertised as a dog friendly hotel, so we had to make other accommodations for our pups. We found that no refund would be even remotely possible and have resolved to dispute our lost money another route. I wish I could give zero to negative “stars” for such a ridiculous place. My wife and I travel frequently and have NEVER cared to be snobs with hotels and have NEVER walked away from one. We have literally opted to sleep in our car for the weekend because anything would be better than what we just encountered. This business should truly be ashamed of themselves for the quality (or lack there of) they provide while they rob visitors of their money. The young lady working the office was as kind as possible and sincerely tried to make other accommodations, but they were fully booked and there’s no way we’d have stayed regardless. She also said there was no real way for us to contact management either and we genuinely believe her. Clearly, management couldn’t withstand the volume of complaints if so. Infuriating.
